Customer Service
Our dedicated team ensures your Kogi experience extends beyond clothing. With personalized support and swift solutions, we’re committed to serving fellow tribe members with authentic Colombian warmth.
We ensure your experience extends beyond clothing. We’re available Monday through Saturday from 9 a.m. to 4 p.m., ready to assist with genuine warmth and personalized solutions.
+ - 1. How long does shipping take?
We ship all orders directly from our in-house inventory in Canada. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days, depending on your location.
+ - Are Kogi collections truly limited edition?
Absolutely! Each Kogi drop features a strictly limited number of pieces. Once a collection sells out, we will not restock it. Each garment comes with a personalized card indicating which number your piece is in the limited run.
+ - Do you ship internationally?
Yes! We ship worldwide. International shipping costs and delivery times vary by location. All applicable customs fees and duties are the responsibility of the customer.
+ - What is the meaning behind your logo?
Our logo features the Condor, Colombia’s national bird, symbolizing freedom, vision, and strength. It represents our Colombian roots and our aspiration to soar above conventional streetwear.
+ - What sizes do you offer?
We currently offer sizes X in most styles. Detailed size charts are available on each product page to help you find your perfect fit.
+ - What is your return policy?
We accept returns within 14 days of delivery for unworn items in original packaging with tags attached. Due to the exclusive nature of our products, we offer store credit rather than refunds for returns.
+ - How do I care for my Kogi garments?
Care instructions are included with each item. To preserve the quality and longevity of your Kogi pieces, we recommend washing them in cold water and air drying.
+ - Who are the models in your photos?
All models featured in our campaigns and social media content are friends, family, and people we trust – they’re part of our tribe. We don’t use professional models, as we believe in showcasing our clothing on real people who embody our brand values.
+ - Do you offer discounts or loyalty programs?
We occasionally offer special promotions to our email subscribers. Additionally, members of our tribe (customers) receive exclusive early access to new drops and special community events. Sign up for our newsletter to stay informed!